Attendee Experience Lead

Our Company
Unbridled puts people first, and it’s embedded into our culture. Our job is to connect companies with their people through engaging and impactful services, from event management to production and creative services. Our values drive everything we do, and we believe in fostering a culture of authenticity and radical generosity. You will thrive at Unbridled because we focus on relationships, keep clients first, and put people before process.

Job Description
Unbridled is looking for a talented individual to handle complex projects for our client’s attendee experience. The qualified Attendee Experience Lead should have excellent communication (both written and oral) and internal and external customer service skills. The individual should be self-motivated, committed, a quick learner, and a dedicated team player. Strong organizational and time management skills combined with flexibility and the ability to adjust priorities are required for success in this position. Applicants must have a full understanding of Cvent reporting and the ability to edit attendee profiles and create and send communications, while being able to handle complex rooming lists, program agendas, reconciliations, and hotel contracts. You will have experience and confidence in client-facing meetings and presentations.

Successful Candidates will have the following:

• Bachelor's Degree
• 4+ years experience in attendee experience
• Experience with Housing Management for events with multiple hotels, roommates, more than 6 registration types, and various sessions/activities
• Experience managing a Registration Desk Team onsite
• Excellent Computer Skills – Microsoft Office - Excel, Word, Outlook
• Detail-oriented and enjoys problem solving
• Effective, professional business communication skills – written, spoken, and presentation
• Comfort level and required professionalism to work directly with client contacts during all phases of the planning and execution of their meeting
• Superior customer service skills
• Intermediate to advanced level knowledge of registration software, Cvent 
• Experience with Clickup preferred
• Ability to travel to client programs and confidently represent Unbridled and our clients

• Manage ongoing projects simultaneously ​
• Manage detailed program timeline for attendee and housing management portion of program planning via ClickUp​
• Create and provide attendee reports for Account and Program Managers and clients​
• Crosscheck and quality control of hotel rooming lists and air manifests pre-and post-event​
• Communicate directly with attendees (email, phone, in person)​
• Provide outstanding client service always, even under stress​
• Proofread emails, websites, and spreadsheets on a regular basis​
• Test and proof meeting registration sites while managing deadlines​
• Collaborate with Project Managers on pre-planning and logistical details​
• Provide consistent accurate and timely program reconciliations​
• Maintain detailed reporting, data, and metrics as required by client and Project Managers (complex)​
• Lead and support in initial and continuing training in Cvent and other registration systems as required for Project Managers, Account Managers and other employees as needed​
• Update and maintain SOPs for Attendee Management Team, assist with creating training guides.
• Registration lead on large scale, multi paths/attendee types registration only events. 2,000+ attendees
• Present and educate clients as needed on attendee management services including registration website functionality and reporting capabilities. 
• Embody the Unbridled brand and culture, including: character, change, credibility, and community

• Health & Dental Insurance 
• Vision Insurance, FSA & HSA Plan Options
• Life, Short-Term & Long-Term Disability Insurance
• 401k Plan with Discretionary Company Match
• Employee Loan Program
• Paid Time Off & Paid Sick Leave
• Paid Holidays
• Monthly Parking Pass
• Community Service Leave
• Professional Therapy Benefits
• Cell Phone Allowance

​Comprehensive Benefit Package

Unbridled provides a comprehensive benefits package to all Unbridled employees, as well as other perks and work-life integration. The package includes:

• Salary range: $58,000 - $64,000
• Health & Dental Insurance 
• Vision Insurance, FSA & HSA Plan Options
• Life, Short-Term & Long-Term Disability Insurance
• 401k Plan with Discretionary Company Match
• Employee Loan Program, after 1 year of Employment
• Generous PTO Including: 
  • 4 Weeks of PTO/Sick Leave
  • 7 Holidays 
  • 3 Floating Holidays 
  • Flex Holiday Week 
  • 3 Days Community Service Leave
• PTO Exchange Program
• Monthly Parking Pass
• Professional Therapy Benefits
• Voluntary Pet Insurance
• Cell Phone Allowance

In addition to our extensive benefits package and the ability to take up to 37 days of paid time off per year, we also offer things like a company advocate program for new hires, wellness days, company social events, awards to empower employees to recognize colleagues, and more. We also have monthly Friday Forums where employees have a chance to hear from different members of the company regarding important updates and communications. 
 
An Unbridled Community Takes All Kinds

We hire top talent from various backgrounds and intentionally cultivate a workplace of belonging where every team member is celebrated for who they are and where differing perspectives are valued. We are committed to creating a diverse, caring community where everyone can feel like they belong, no matter their race, ethnicity, religion, age, gender, sexual orientation, or ability. Come “Be you” with us.

Wage differential is based on seniority, merit, geographic location, education, training and experience. Talk with your recruiter to learn more.

Unbridled provides reasonable accommodation and/or modification to disabled individuals to assist in the application process.  Any individual requiring accommodation/modification to complete this application should contact us [email protected].